![]() Please contact our customer service at We offer you a suitable solution. We also offer help if a product does not work properly immediately after receipt. A legal guarantee means that a product is or does what the consumer can reasonably expect from it. The legal warranty applies to all items that you purchase from us. If your product breaks down, you can of course also count on us. ![]() ![]() We don’t guarantee that we will receive your returned item.NeXtime stands for quality. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. To return your product, you should mail your product to: NeXtime Services BV, Munterslaan 4, 2014KW Haarlem, Netherlands If you need to exchange it for the same item, send us an email at and send your item to: NeXtime Services BV, Munterslaan 4, 2014KW Haarlem, Netherlands. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Gift Cards are exempt from being returned. Please do not send your purchase back without this proof.
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